Pre-Sales & Support
If anything is unclear, join the group for help. One-on-one human support is available.
Contact
WeChat Group
- WeChat group: scan the QR code below to join
Scan to Join
Service Hours
- Weekdays: 9:00 - 22:00, Beijing time (UTC+8)
- Weekends: 10:00 - 20:00, Beijing time (UTC+8)
Tip
For urgent issues, contact us during service hours for faster response.
Support Scope
Pre-Sales Consultation
- Product feature introduction
- Pricing explanation
- Technical feasibility consultation
- Enterprise solution customization
After-Sales Support
- Usage questions
- Technical troubleshooting
- Configuration guidance
- One-on-one human support
Enterprise Service
For enterprise service, contact support:
- Discounts for large top-ups
- Invoice issuance support
- Custom solutions
- Technical integration support
Quick Links Before Contacting Support
Before contacting support, consider reading:
Feedback
Feedback and suggestions are welcome:
- Feature requests
- User experience
- Issue reports
- Improvement suggestions
All feedback is taken seriously and helps improve the service.
Service Commitment
Our Commitment
- Sincere service: honest communication without overstatement
- Product care: continuous improvement
- Fast response: timely handling of issues and feedback
- User-first: focus on user experience
Xiaomai - sincerity and passion.
We hope to work with users like friends.